We're working through CES tracking and we added a second product line. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Honestly CSAT surveys didn't move the health score for us. Slack did more.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
+1. The Salesforce step is where ours kept breaking.
+1. The Jira step is where ours kept breaking.
Honestly CES tracking didn't move renewal rate for us. Zapier did more.