We're working through NPS surveys and we rolled it out to the support team. Curious how others have handled it, especially around CES. Any rules of thumb?
Following. We're about to do the same thing for renewals at risk.
Curious what cadence you landed on. We over-asked and churn tanked.
We measure CES weekly now and it's made CES tracking decisions much easier.
Following. We're about to do the same thing for self-serve users.
Same setup here. In our case it came down to response routing being too broad.
