Quick one. Since we rolled it out to the support team, our churn has been all over the place. Is that a dashboards config issue or are we reading it wrong?
We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.
Curious what cadence you landed on. We over-asked and CSAT tanked.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
