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What worked for us setting up the in-app survey

zoe_nair_28eb2

Trying to get CES tracking right for renewals at risk. The defaults don't quite fit. What did you change?

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aisha_holt_2a6f1

Following. We're about to do the same thing for renewals at risk.

cole_carr_3bb37

+1. The Zendesk step is where ours kept breaking.

aisha_carr_0fa69

Curious what cadence you landed on. We over-asked and NPS tanked.

zoe_nair_0e4cb

Worth checking your response rate window. Ours was skewed until we narrowed it.

esme_vance_8bc42

Curious what cadence you landed on. We over-asked and the health score tanked.

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