We're working through CSAT surveys and we rolled it out to the support team. Curious how others have handled it, especially around CES. Any rules of thumb?
Following. We're about to do the same thing for self-serve users.
Spent a week on this. The fix was tying dashboards to the account owner field.
Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.
Following. We're about to do the same thing for trial users.
We measure NPS weekly now and it's made dashboards decisions much easier.
