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Snowflake sync dropping the health score — anyone seen this?

jack_marsh_80a75

Posting this for enterprise accounts. We care most about NPS and I'm not sure the in-app survey is the lever. Talk me out of it?

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diego_reyes_50798

Have you tried routing it through Jira? Fixed the NPS gap for us.

theo_soto_51b0d

We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.

lena_sato_b3ce8

Following. We're about to do the same thing for our SMB tier.

owen_boyd_ed1a7

We measure time-to-resolution weekly now and it's made NPS surveys decisions much easier.

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