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Our playbook for auto-theming across new onboarding cohorts

theo_nair_467be

Posting this for trial users. We care most about CSAT and I'm not sure NPS surveys is the lever. Talk me out of it?

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carl_boyd_61e67

Same setup here. In our case it came down to the in-app survey being too broad.

bea_hale_f5d44

Have you tried routing it through Slack? Fixed the renewal rate gap for us.

mira_holt_5ff6d

We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.

ivy_soto_31f7c

We measure response rate weekly now and it's made journey mapping decisions much easier.

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