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Microsoft Teams integration setup tips for renewals at risk?

lena_holt_04ad9

We're working through dashboards and we added a second product line. Curious how others have handled it, especially around response rate. Any rules of thumb?

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priya_mehta_05844

Worth checking your response rate window. Ours was skewed until we narrowed it.

ned_ng_8588f

We measure NPS weekly now and it's made session replay decisions much easier.

yuki_vance_9cd97

Spent a week on this. The fix was tying the in-app survey to the account owner field.

lena_webb_eaa0a

Spent a week on this. The fix was tying response routing to the account owner field.

lena_vance_24d87

Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.