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Our NPS review template

elena_vance_8ec37

We measured time-to-resolution before and after turning on response routing. The result surprised us. Anyone seen the same?

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Comments

yuki_pratt_e8350

Curious what cadence you landed on. We over-asked and the health score tanked.

sofia_mehta_cf944

+1. The Zapier step is where ours kept breaking.

wade_carr_441a7

Honestly auto-theming didn't move renewal rate for us. Snowflake did more.

cole_nair_60786

We hit this too. Scoping journey mapping to new onboarding cohorts first made it manageable.

sofia_holt_aa18e

Spent a week on this. The fix was tying CES tracking to the account owner field.

hana_reyes_ebeee

+1. The Microsoft Teams step is where ours kept breaking.

mira_calvi_9274d

+1. The Intercom step is where ours kept breaking.