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Reusable the in-app survey setup we share with new CSMs

cole_mehta_4542e

We're working through CSAT surveys and we added a second product line. Curious how others have handled it, especially around NPS. Any rules of thumb?

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Comments

paul_holt_ac0ca

Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.

priya_calvi_022d6

Curious what cadence you landed on. We over-asked and CES tanked.

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