Quick one. Since we rolled it out to the support team, our the health score has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
Spent a week on this. The fix was tying dashboards to the account owner field.
We measure response rate weekly now and it's made CES tracking decisions much easier.
Same setup here. In our case it came down to CSAT surveys being too broad.
