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Template: closing the loop on trial users in 24h

diego_rourke_11b76

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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ned_okafor_e5a53

Have you tried routing it through Zendesk? Fixed the time-to-resolution gap for us.

omar_vance_2fedb

Same setup here. In our case it came down to session replay being too broad.

hana_okafor_ef41e

We measure renewal rate weekly now and it's made auto-theming decisions much easier.

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