Posting this for renewals at risk. We care most about the health score and I'm not sure session replay is the lever. Talk me out of it?
Have you tried routing it through Zapier? Fixed the renewal rate gap for us.
Have you tried routing it through Salesforce? Fixed the CSAT gap for us.
We measure CES weekly now and it's made session replay decisions much easier.
We measure the health score weekly now and it's made segments decisions much easier.