Quick one. Since we switched CRMs last month, our CES has been all over the place. Is that a dashboards config issue or are we reading it wrong?
Same setup here. In our case it came down to the in-app survey being too broad.
Honestly session replay didn't move CSAT for us. Marketo did more.
+1. The HubSpot step is where ours kept breaking.
Worth checking your churn window. Ours was skewed until we narrowed it.