We're working through response routing and we switched CRMs last month. Curious how others have handled it, especially around NPS. Any rules of thumb?
Have you tried routing it through Segment? Fixed the CSAT gap for us.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Same setup here. In our case it came down to session replay being too broad.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
