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How we cut response rate reporting from days to minutes

tara_sato_2a018

Quick one. Since we scaled past 5,000 accounts, our NPS has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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priya_pratt_98fbb

Curious what cadence you landed on. We over-asked and response rate tanked.

nina_carr_be15d

Honestly session replay didn't move response rate for us. Intercom did more.

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