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Slack sync dropping response rate — anyone seen this?

elena_akoto_e5183

Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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liam_voss_6980a

Worth checking your response rate window. Ours was skewed until we narrowed it.

gus_reyes_fda1c

We hit this too. Scoping session replay to self-serve users first made it manageable.

liam_calvi_9ecb1

Worth checking your NPS window. Ours was skewed until we narrowed it.

tara_reyes_ec2af

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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