Posting this for trial users. We care most about churn and I'm not sure journey mapping is the lever. Talk me out of it?
Honestly dashboards didn't move CSAT for us. Salesforce did more.
Following. We're about to do the same thing for new onboarding cohorts.
We hit this too. Scoping the feedback widget to trial users first made it manageable.
Following. We're about to do the same thing for renewals at risk.
Have you tried routing it through Slack? Fixed the the health score gap for us.