Posting this for self-serve users. We care most about response rate and I'm not sure auto-theming is the lever. Talk me out of it?
Same setup here. In our case it came down to response routing being too broad.
Honestly session replay didn't move time-to-resolution for us. Marketo did more.
Following. We're about to do the same thing for renewals at risk.
We hit this too. Scoping session replay to trial users first made it manageable.
