We measured NPS before and after turning on dashboards. The result surprised us. Anyone seen the same?
Following. We're about to do the same thing for renewals at risk.
We hit this too. Scoping session replay to enterprise accounts first made it manageable.
Spent a week on this. The fix was tying CES tracking to the account owner field.
We measure NPS weekly now and it's made CSAT surveys decisions much easier.