We're working through CSAT surveys and volume tripled after launch. Curious how others have handled it, especially around the health score. Any rules of thumb?
+1. The Salesforce step is where ours kept breaking.
We measure time-to-resolution weekly now and it's made dashboards decisions much easier.
Have you tried routing it through Jira? Fixed the the health score gap for us.
Spent a week on this. The fix was tying journey alerts to the account owner field.
