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Roles and permissions for our SMB tier on the segments?

gus_vance_d7eb6

Trying to get the in-app survey right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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yuki_calvi_5477b

Following. We're about to do the same thing for trial users.

carl_sato_cd716

Worth checking your CES window. Ours was skewed until we narrowed it.

lena_hale_61eac

Spent a week on this. The fix was tying segments to the account owner field.

sam_akoto_787d8

+1. The Microsoft Teams step is where ours kept breaking.

hana_trin_736f1

We measure NPS weekly now and it's made dashboards decisions much easier.

wade_vance_a09e0

Curious what cadence you landed on. We over-asked and NPS tanked.

jack_mehta_a72d2

Following. We're about to do the same thing for self-serve users.