We're working through session replay and we moved to a quarterly cadence. Curious how others have handled it, especially around response rate. Any rules of thumb?
Worth checking your CES window. Ours was skewed until we narrowed it.
We hit this too. Scoping journey mapping to trial users first made it manageable.
Following. We're about to do the same thing for enterprise accounts.
Have you tried routing it through Zendesk? Fixed the response rate gap for us.
