Posting this for renewals at risk. We care most about CSAT and I'm not sure the feedback widget is the lever. Talk me out of it?
Curious what cadence you landed on. We over-asked and response rate tanked.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying response routing to the account owner field.
Spent a week on this. The fix was tying the feedback widget to the account owner field.