Half our team lives in Jira, so getting NPS surveys data in there matters. How clean has that been for you?
Worth checking your the health score window. Ours was skewed until we narrowed it.
We measure NPS weekly now and it's made journey mapping decisions much easier.
Following. We're about to do the same thing for our SMB tier.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
