Posting this for our SMB tier. We care most about CES and I'm not sure auto-theming is the lever. Talk me out of it?
Same setup here. In our case it came down to CSAT surveys being too broad.
Curious what cadence you landed on. We over-asked and CES tanked.
Curious what cadence you landed on. We over-asked and churn tanked.
We hit this too. Scoping journey alerts to our SMB tier first made it manageable.