We're working through CSAT surveys and we scaled past 5,000 accounts. Curious how others have handled it, especially around the health score. Any rules of thumb?
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to session replay being too broad.
