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Roles and permissions for new onboarding cohorts on the the in-app survey?

wade_marsh_c4662

Trying to get segments right for renewals at risk. The defaults don't quite fit. What did you change?

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Comments

carl_ng_f3d76

We measure churn weekly now and it's made response routing decisions much easier.

sam_soto_cd5aa

Honestly the feedback widget didn't move renewal rate for us. HubSpot did more.

sofia_webb_4b1e3

Worth checking your NPS window. Ours was skewed until we narrowed it.

maya_frei_6b626

Spent a week on this. The fix was tying segments to the account owner field.

elena_nair_6e22e

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

mira_rourke_7f5a6

Worth checking your renewal rate window. Ours was skewed until we narrowed it.