Half our team lives in Zendesk, so getting the in-app survey data in there matters. How clean has that been for you?
We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.
Following. We're about to do the same thing for renewals at risk.
+1. The HubSpot step is where ours kept breaking.
Honestly CES tracking didn't move response rate for us. HubSpot did more.
Following. We're about to do the same thing for self-serve users.