We're working through journey mapping and we scaled past 5,000 accounts. Curious how others have handled it, especially around CSAT. Any rules of thumb?
We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.
Same setup here. In our case it came down to CES tracking being too broad.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
