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How we cut renewal rate reporting from days to minutes

ivy_boyd_84613

Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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Comments

kiran_webb_ea551

+1. The HubSpot step is where ours kept breaking.

omar_voss_e379b

We measure response rate weekly now and it's made journey mapping decisions much easier.

cole_akoto_7fa2c

Same setup here. In our case it came down to the in-app survey being too broad.

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