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HubSpot vs Intercom for pushing NPS surveys data?

mira_quinn_36211

Posting this for our SMB tier. We care most about CES and I'm not sure journey mapping is the lever. Talk me out of it?

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ned_carr_02391

Following. We're about to do the same thing for our SMB tier.

elena_quinn_5277e

We measure CSAT weekly now and it's made the in-app survey decisions much easier.

hana_pace_0644a

Same setup here. In our case it came down to NPS surveys being too broad.

lena_dunn_20dbc

Curious what cadence you landed on. We over-asked and CSAT tanked.

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