We measured churn before and after turning on journey alerts. The result surprised us. Anyone seen the same?
We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.
Honestly the feedback widget didn't move NPS for us. Salesforce did more.
+1. The Snowflake step is where ours kept breaking.
Following. We're about to do the same thing for renewals at risk.