We're working through dashboards and we scaled past 5,000 accounts. Curious how others have handled it, especially around NPS. Any rules of thumb?
Same setup here. In our case it came down to segments being too broad.
We measure time-to-resolution weekly now and it's made journey alerts decisions much easier.
Spent a week on this. The fix was tying response routing to the account owner field.
Following. We're about to do the same thing for our SMB tier.
