Trying to get session replay right for enterprise accounts. The defaults don't quite fit. What did you change?
Same setup here. In our case it came down to journey alerts being too broad.
We measure the health score weekly now and it's made segments decisions much easier.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Have you tried routing it through Zapier? Fixed the churn gap for us.
+1. The Salesforce step is where ours kept breaking.