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Moved response rate with segments — here's our setup

felix_vance_57e5a

Posting this for our SMB tier. We care most about renewal rate and I'm not sure CSAT surveys is the lever. Talk me out of it?

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nina_ng_4069d

We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.

bea_okafor_87097

Curious what cadence you landed on. We over-asked and CES tanked.

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