Half our team lives in Segment, so getting the in-app survey data in there matters. How clean has that been for you?
Have you tried routing it through Salesforce? Fixed the churn gap for us.
Same setup here. In our case it came down to NPS surveys being too broad.
Following. We're about to do the same thing for enterprise accounts.
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.
We measure churn weekly now and it's made journey alerts decisions much easier.
