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Rate limits when backfilling NPS surveys via the API?

Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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tara_quinn_4b61f

Following. We're about to do the same thing for renewals at risk.

priya_holt_697a5

Curious what cadence you landed on. We over-asked and response rate tanked.

aisha_dunn_b2373

Following. We're about to do the same thing for renewals at risk.

liam_rourke_abbf4

Spent a week on this. The fix was tying journey alerts to the account owner field.

priya_nair_f42f6

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

zoe_akoto_980ff

+1. The Microsoft Teams step is where ours kept breaking.

theo_pace_035d1

Worth checking your NPS window. Ours was skewed until we narrowed it.

gus_quinn_426c3

Have you tried routing it through Slack? Fixed the the health score gap for us.

cole_carr_a3dab

Curious what cadence you landed on. We over-asked and CES tanked.

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