We're working through response routing and we scaled past 5,000 accounts. Curious how others have handled it, especially around NPS. Any rules of thumb?
Honestly dashboards didn't move response rate for us. Microsoft Teams did more.
Following. We're about to do the same thing for renewals at risk.
Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.
+1. The Slack step is where ours kept breaking.
+1. The Zapier step is where ours kept breaking.