nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Reusable auto-theming setup we share with new CSMs

aisha_webb_58dd4

Posting this for our SMB tier. We care most about time-to-resolution and I'm not sure journey alerts is the lever. Talk me out of it?

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Comments

marcus_hale_2dfd9

We measure churn weekly now and it's made session replay decisions much easier.

omar_frei_a6b2c

Worth checking your NPS window. Ours was skewed until we narrowed it.

elena_carr_ab86a

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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