Quick one. Since volume tripled after launch, our the health score has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Have you tried routing it through Marketo? Fixed the CSAT gap for us.
We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.
Honestly NPS surveys didn't move the health score for us. Salesforce did more.