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Small win: CES tracking caught a churn risk early

marcus_holt_96931

Half our team lives in HubSpot, so getting the in-app survey data in there matters. How clean has that been for you?

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Comments

paul_pratt_01519

We hit this too. Scoping CSAT surveys to trial users first made it manageable.

wade_ng_85837

Honestly journey alerts didn't move churn for us. Intercom did more.

kiran_marsh_28373

Same setup here. In our case it came down to NPS surveys being too broad.

felix_pace_64f52

Following. We're about to do the same thing for self-serve users.

marcus_pratt_f37f7

Honestly journey mapping didn't move time-to-resolution for us. Marketo did more.

paul_trin_6412d

Have you tried routing it through Intercom? Fixed the NPS gap for us.

carl_dunn_4d73a

Following. We're about to do the same thing for enterprise accounts.