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Reusable journey mapping setup we share with new CSMs

ned_sato_58862

Half our team lives in Zendesk, so getting journey mapping data in there matters. How clean has that been for you?

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hana_trin_60412

Curious what cadence you landed on. We over-asked and churn tanked.

ivy_frei_1c90d

Same setup here. In our case it came down to journey mapping being too broad.

dana_lund_5426a

+1. The Snowflake step is where ours kept breaking.

sofia_nair_b2685

Have you tried routing it through Snowflake? Fixed the response rate gap for us.

tara_ng_8c022

Honestly journey mapping didn't move time-to-resolution for us. Snowflake did more.

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