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Webhook for the in-app survey firing twice — dedupe advice?

owen_sato_71035

Quick one. Since we added a second product line, our NPS has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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kiran_boyd_34bdf

Following. We're about to do the same thing for renewals at risk.

marcus_webb_21a57

+1. The Salesforce step is where ours kept breaking.

esme_frei_93061

Following. We're about to do the same thing for our SMB tier.

omar_frei_0f414

Have you tried routing it through Marketo? Fixed the CSAT gap for us.

priya_vance_af93f

+1. The Microsoft Teams step is where ours kept breaking.

maya_ng_f682e

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.

nadia_trin_d137d

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

maya_okafor_330a4

Same setup here. In our case it came down to response routing being too broad.