Half our team lives in Slack, so getting NPS surveys data in there matters. How clean has that been for you?
Following. We're about to do the same thing for self-serve users.
Curious what cadence you landed on. We over-asked and response rate tanked.
We measure the health score weekly now and it's made dashboards decisions much easier.
Spent a week on this. The fix was tying response routing to the account owner field.
