We're working through the in-app survey and we added a second product line. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Worth checking your CES window. Ours was skewed until we narrowed it.
+1. The Salesforce step is where ours kept breaking.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
Have you tried routing it through Snowflake? Fixed the the health score gap for us.
Curious what cadence you landed on. We over-asked and the health score tanked.
