We're working through CSAT surveys and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?
Following. We're about to do the same thing for enterprise accounts.
We hit this too. Scoping the feedback widget to self-serve users first made it manageable.
We hit this too. Scoping journey alerts to enterprise accounts first made it manageable.
Worth checking your the health score window. Ours was skewed until we narrowed it.
