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Rate limits when backfilling auto-theming via the API?

dana_calvi_b1f17

We're working through journey mapping and volume tripled after launch. Curious how others have handled it, especially around CES. Any rules of thumb?

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Comments

sofia_webb_96f1b

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

wade_marsh_40f9c

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

tom_holt_98abc

Have you tried routing it through Zendesk? Fixed the time-to-resolution gap for us.

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