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Pulling the health score out through the API for our warehouse

cole_nair_60786

Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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ravi_akoto_3aa0f

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

lena_vance_5e401

Have you tried routing it through Segment? Fixed the CSAT gap for us.

marcus_carr_bb68c

+1. The HubSpot step is where ours kept breaking.

dana_pratt_1e6e1

Curious what cadence you landed on. We over-asked and the health score tanked.

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