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Pulling response rate out through the API for our warehouse

theo_akoto_27b50

Quick one. Since we added a second product line, our the health score has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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wade_webb_83212

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

nadia_okafor_712d3

Same setup here. In our case it came down to response routing being too broad.

ruth_soto_4ea5f

+1. The Zapier step is where ours kept breaking.

priya_pratt_98fbb

Curious what cadence you landed on. We over-asked and the health score tanked.

maya_hale_2e829

Honestly session replay didn't move time-to-resolution for us. Snowflake did more.

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